SHIPPING & RETURNING
Shipping Information
Shipping Methods
At HEELMATES, we've teamed up with several well - known logistics partners to offer you a wide range of shipping options. This ensures that you can receive your desired HEELMATES women's shoes in a timely manner. Standard shipping is usually handled by USPS (United States Postal Service). It's an affordable and reliable option, perfect for most everyday orders. If you're in a hurry to get your hands on your new shoes, we also provide expedited shipping services through FedEx and UPS. This way, you can step into your stylish new footwear even faster.
Shipping Times
- Standard Shipping: Your order will be delivered within 3 - 7 business days after it has been confirmed and processed. Please note that this does not include the order processing time. We typically process orders within 1 - 2 business days, but there may be some delays during promotional events or peak order periods.
- Expedited Shipping: FedEx and UPS expedited services offer delivery times of 2 - 3 business days and 1 - 2 business days respectively, depending on your location.
Shipping Costs
Shipping costs are determined by the weight of your order, the destination, and the shipping method you choose. At checkout, the system will automatically calculate and display the exact shipping cost based on your order details. For orders within the United States with a total value of over $[X], we offer free standard shipping, allowing you to enjoy a more cost - effective shopping experience.
Shipping Coverage
Currently, we ship to all areas within the United States. Whether you're in a bustling city or a remote rural area, you can conveniently shop our products. If you have any special shipping requirements or need to change your shipping address, please contact our customer service team in a timely manner. We'll do our best to assist you.
Return Policy
Return Conditions
We want you to be completely satisfied with every pair of HEELMATES women's shoes you purchase. If you're not happy with your purchase, you can initiate a return under the following conditions:
- The item must be returned within 30 days of receipt.
- The product must be in its original condition, with the shoes, packaging box, tags, etc. intact, and must not have been worn, used, or damaged.
- The return must be accompanied by the original purchase proof, such as the order number or invoice.
Return Process
- First, reach out to our customer service team. You can send an email to [customer service email address] or call our customer service hotline at [customer service phone number]. Let us know your intention to return the item and provide your order details.
- Our customer service representatives will issue you a Return Merchandise Authorization (RMA) number and guide you through the subsequent return steps. Make sure to include the RMA number in the return package so that we can quickly identify and process your return.
- You are responsible for the return shipping costs. We recommend choosing a shipping method with tracking information to ensure that the return package reaches our warehouse safely.
- Once we receive the returned item and confirm that it meets the return conditions, we will process your refund within 5 - 7 business days. The refund will be credited back to your original payment method. The actual time it takes for the funds to be available may vary depending on the processing speed of your payment institution.
Non - Returnable Items
- Custom - made items: Since custom - made items are produced according to your specific requirements, they are not eligible for return, unless there are quality issues.
- Clearance items: Clearance items are clearly marked as "final sale" at the time of purchase. These items are non - returnable. However, if there are quality problems, we will provide corresponding solutions.
Exchange Policy
If you need to exchange an item for a different size, color, or style, please follow the above return process to return the original item. Then, place a new order for the item you want. If you encounter any issues during the process, feel free to contact our customer service team. We're here to serve you.
We're committed to providing you with a top - notch shopping experience, whether it's shipping or returns. If you have any questions or need assistance, don't hesitate to get in touch with us. Our customer service team is available from [customer service working hours] on Mondays through Fridays. We look forward to hearing from you.